Customer support

Our goal is your satisfaction. Choose the channel that matches your requirements the closest and find the answers to al your questions.

  • K2 nara. Learn what’s new in the current version of the K2 Information System.
  • K2 support center. The main customer portal used to report unexpected system behavior, submit new requests for the development of K2 products, and manage requests related to servers, hardware, cloud services, and other IT infrastructure.
  • K2 documentation. Complete help for the K2 information system online.
  • K2 TV. Video portal with original content – video tips, webinars and recordings of conferences and seminars.
  • K2 DC operating rules. Are you a customers of our data center? Read the operating rules.


K2 nara
Every year we develop a new version of the K2 business system for you. The newest one is called K2 nara. We live in the era of AI. When you work at an IT company, artificial intelligence is no longer just a marketing buzzword – it becomes part of everyday life. It speeds up processes, systems, and solutions. K2 nara is exactly like that. It enables many smart searches and intuitive shortcuts to reach your goals. For managers, it systematizes views so they always know the current situation – ideally, all in a single clear dashboard. What can K2 nara do?
  • Evaluate overall machine efficiency using OEE reports.
  • Visualize the warehouse and find the optimal logistics route.
  • Enhanced and extremely intuitive e-shop search.
  • Mobile POS terminals, so you always have the cash register at hand.
  • Product personalization directly in the e-shop.
  • Smart suggestions directly in forms (AI Data Suggestion).
  • User surveys and questionnaires directly in K2.
  • Simplify employee recruitment and unify HR processes.
  • Chat with colleagues without external platforms or e-mails.
  • Corporate income tax calculation with the option to generate an XML file for filing.
New version of K2
Support center for error reporting

K2 support center
The Support Center is our primary communication channel. Here, you can easily create a new request, report an issue, or track its resolution. All your requests and their history are conveniently available in one place. Through the Support Center, you can manage not only requests related to the K2 system, but also issues concerning servers, hardware, cloud services, and other IT infrastructure. Our support team is ready to assist you as quickly as possible. You will also find various topics, tips, guides, and other useful information about the K2 system.

K2 documentation
Need to check how something works or whether your actions are the right ones? The complete online documentation of the K2 Information System can help you with this. It’s there for users, technicians and system administrators.
Documentation
Video-portal

K2 TV
Our video portal provides a wide range of useful information. For example, we regularly record accounting video tips for you – short videos with tricks to make your daily work easier, or webinars designed for users and administrators. On K2 TV you will also find recordings of our conferences or accounting seminars.

Operating rules of the data center
These Operating Regulations establish binding rules, conditions and procedures related to the operation of the K2 data center in Ostrava at Koksární 1097/7 Street, 702 00. It is binding for all persons who enter or move around the premises of the K2 data center, while these persons are obliged to comply with these Operating Regulations.
Data center operatin order

Do you want to write us sth about our products or e-shop? Do not hesitate to write us.
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